Ask us anything.
A small team reads every message. Most replies go out the same day, and nothing gets lost in a ticket queue.
General support
Bugs, questions, feature requests, account trouble, or anything that isn't behaving.
support@sendwhen.netPrivacy and your data
Requests for a copy of your data, corrections, deletion, or anything covered by the privacy policy.
privacy@sendwhen.netWriting about a note that didn't arrive? Tell us the time you scheduled it for, your timezone, and which channel you chose. That's usually enough for us to find it straight away.
Blog & guides
How-tos, including Siri & Note to self — www.sendwhen.net/blog.
Before you write in.
My note didn't arrive. What now?
Open the note and check its delivery status first — it shows whether the note is still waiting, has been sent, or failed and is retrying. For email, check the spam folder and confirm the delivery address is verified. For push, make sure notifications are allowed for Send When in your phone's settings. If it still looks wrong, write to us with the scheduled time and timezone.
How do I add another delivery address?
Profile › Send to › Add an address. We email it a 6-digit code, and nothing goes there until the code is entered. You can add up to five.
Can I change a note after scheduling it?
Yes, until it's delivered. Open the note to edit it, or swipe it in the list to reschedule or delete it.
How do I delete my account?
Profile › Delete account. Your notes, recordings and attachments are deleted when you confirm, anything scheduled is cancelled, and copies in our backups are deleted within 7 days. Deleting your account does not cancel an App Store subscription; cancel that in Settings.
What happens to notes in Drafts?
Drafts are notes you haven't scheduled yet. They aren't delivered until you schedule or send one. You can lock them with Face ID in Profile › Lock drafts with Face ID (off by default). Face ID stays on your device.
Still stuck? support@sendwhen.net — we'll take it from there.